Appointment Requests - with Anima

The care you need, when you need it - with Anima

We use Anima to help you get what you need from us quickly, without always having to visit or call us.

Using the intuitive Anima platform, you can submit a request wherever you are; no more waiting on hold to speak to someone.

You are able to track and review your entire request history without having to contact us, as well as view appointment invitations, find other nearby services and even attend video consultations.

We appreciate your understanding in this matter. Our goal is to prioritise your health and well-being while managing our resources effectively. We apologise for any inconvenience this may cause and assure you that we are committed to providing the best possible care to all our patients.

How to create your account

How to submit a request

What happens next with my request?

How to book an appointment in Anima

Please note, Anima is for appointments only.

What does Anima do?

Anima is a communication platform that allows you to seek care from Vine Medical Group. When you have an issue that you want to contact us about, you can use Anima to submit your request online.

What about my data?

Anima is approved by the NHS, who work with us in order to enable us to provide you with care. Specific agreements to let us do this, and Anima only collect the data that they need in order to make this happen.

What does it cost?

Nothing! Anima is absolutely free for patients to use: all you need to sign up is access to a phone or computer, an email address and mobile phone number. If you don't have any of these, our receptionists can even submit requests on your behalf.


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Consider the range of services available to you and use the NHS responsibly.

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest.

  • cough or cold
  • upset stomach
  • pain or headache
  • cuts and grazes
  • sore throat (but if for two weeks or more contact your GP)

For health advice, visit nhs.uk.

Your local Pharmacist is a trained medicine expert who can dispense and advise you on the safe use of prescription, repeat prescription and over-the-counter medicines. Most pharmacies are open until late and at weekends, and they all have a private area where you can talk to a Pharmacist in confidence. You don’t need to book an appointment to see a Pharmacist.

  • Ask for advice on ailments, medicines and healthier living
  • Queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
  • repeat prescription
  • sore eyes (but if persists go to optician)
  • runny nose
  • diarrhoea
  • bite or sting

GPs deal with a whole range of health problems including:

  • Conditions that can't be treated with over the counter medication or advice from a Pharmacist
  • Coughs lasting more than three weeks
  • New moles appearing or existing moles changing shape, size or colour

They also provide health education, offer advice on smoking and diet, run clinics, give vaccinations and carry out simple surgical operations. A range of health care professionals work at GP practices, including GPs, nurses, healthcare assistants, practice managers, receptionists and other staff. Practices also work closely with health visitors, midwives, mental health services and social care services. If the health professional you see cannot deal with a problem, then you’ll usually be referred to a hospital for tests, treatment, or to see a consultant with specialist knowledge.

NHS 111 is there for you when you have a healthcare need that is not life threatening. It is available 24 hours a day, 365 days a year.

  • If you think you need to go to hospital
  • If you don’t know the most suitable place to go or call
  • If you don’t have a GP to call or if your GP practice is closed
  • If you need advice or reassurance about what to do

Available 24 hours a day, every day. Click here for NHS 111 online.

If you have a non-life-threatening illness or injury, there are lots of ways you can access advice and care without going to an Emergency Department. This allows emergency staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait. Visit for same day, urgent, minor injuries or illness when your GP practice is unavailable, such as such as sprains and suspected broken bones

  • fractures and lacerations
  • insect and animal bites
  • stitches (sutures)
  • dressing care
  • minor cuts and bruises
  • minor burns and strains

Emergency department or call 999. Only for very serious or life-threatening situations. If you are unsure, call NHS 111.

Click here to find out when to call 999.