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Carers

Services

The Princess Royal Trust for Carers

The Princess Royal Trust for Carers in Hampshire is part of a network of 144 Carer Centres in the UK. The network is co-ordinated by The Carers Trust (formally PRTC).

The work we do is varied and is tailored to the needs of each individual carer. Our focus is on giving carers accurate and up-to-date information on anything from disability aids to benefits claims as well as emotional support. We also run special support groups, act as carers' advocates, liaise with Social Services, GPs, hospitals and the Benefits Agency amongst others and offer free counselling to carers by way of qualified voluntary counsellors.

All of our services are completely confidential and free of charge. The work we do is varied and is tailored to the needs of each individual carer.

Our service includes:

  • Information, advice and guidance
  • Advocacy and representation
  • Liaison with statutory bodies
  • Access to training and education
  • Support groups
  • Carer's clinics
  • Carer's hubs
  • Opportunities for respite
  • Regular support groups
  • Free counselling by way of voluntary qualified counsellors
  • Regular newsletters
  • A listening ear
  • Emergency Planning for Carers

For information on setting up your own emergency plan to support the person you care for in the event of an emergency, you can go to carercentre.com/emergency_planning.html or telephone The Princess Royal Trust for Carers in Hampshire on 01264 835246.

Adult Health and Care Hampshire: 0300 555 1386

Adult Health and Care Hampshire out of hours: 0300 555 1373

Tel: 0800 169 1577

Email: info@carercentre.com

Website: https://carercentre.com/all_services.html

Emergency Planning

For information on setting up your own emergency plan to support the person you care for in the event of an emergency, you can go to www.carercentre.com/emergency-planning or telephone The Princess Royal Trust for Carers in Hampshire on 01264 835 246.

Why Make an emergency plan?

  • Peace of mind
  • You can choose who should be involved
  • The best opportunity for the cared for person to remain in their own home
  • Information about other services available
  • Carers emergency cards
  • Emergency support may be available free of charge for up to 48 hours

All our services are completely confidential and free of charge.

The work we do is varied and is tailored to the needs of each individual carer.

Our service includes:

  • Information, advice, and guidance
  • Advocacy and representation
  • Liaison with statutory bodies
  • Access to training and education
  • Support groups
  • Carer's clinics
  • Carer's hubs
  • Opportunities for respite
  • Regular support groups
  • Free counselling by way of voluntary qualified counsellors
  • Regular newsletters
  • A listening ear
  • Emergency Planning for Carers

Hampshire County Council Adult Social Care

Is an online directory of different groups and services that can help Carers with support and advice, breaks and emergency help and financial support.

Tel: 0300 555 1386

Out of hours: 0300 555 1373

Website: www.hants.gov.uk/socialcareandhealth/adultsocialcare

Online needs checker: www.needschecker.hants.gov.uk

Carer's Assessment

Anyone who may need support in their caring role has a right to a carer’s assessment.

This means if you are a carer, you can have a carer’s assessment regardless of the amount or type of care you provide, your financial circumstances or your level of need for support.

You can have an assessment whether or not the person you care for has had an assessment of their needs. Even if they are not eligible for support you can still have an assessment.

Website: www.hants.gov.uk/socialcareandhealth/adultsocialcare

Connect to Support Hampshire

Is an online directory of different groups and services that can help Carers with support and advice, breaks and emergency help and financial support.

Website: www.hants.gov.uk/socialcareandhealth/adultsocialcare/contact/self-referral

Independent Age

Caring for someone can be demanding, both emotionally and financially. Make sure you know your rights as a carer and check what support and benefits are available to help you and the person you care for.

Tel: 0800 319 6789

Email: advice@independentage.org

Website: www.independentage.org

Carers UK

For information and signposting, our telephone Helpline is available on 0808 808 7777 from Monday to Friday, 9am – 6pm (including Bank Holidays).

We offer weekly Care for a Cuppa, where you can chat with other carers via Zoom. These sessions are open to all carers.

Our website is your first port of call if you’re looking for information about any aspect of caring.

Whether you’re looking for information on benefits, practical help in your caring role, or support in the workplace, our help and advice pages offer detailed guidance.

  • Caring can put pressure on your physical and mental health. Our Carers Active Hub is a free resource to help you stay active while caring, including short exercise videos, carer stories and expert tips.
  • We have regular online Share and Learn activities to boost your wellbeing, such as yoga, accessible exercise, meditation, creative arts and much more. Many of these sessions are recorded, so you can watch them on our website or YouTube channel in your own time.

Tel: 0808 808 7777

Email: advice@carersuk.org

Website: www.carersuk.org

Carers Together

Carers Together has been working with and for unpaid carers in Hampshire for over 20 years. We are a carer-led charity - which means that most of our Trustees and staff have experience of being carers and we regularly consult carers about their needs and concerns.

We provide a wide range of personal services, such as information and advice, advocacy, Direct Payments information and advice, groups, training, planning for emergencies and support planning - please see our 'Services' page for more details.

CALL is:

  • Free
  • Independent
  • Confidential
  • Impartial
  • Supportive
  • Non-judgemental

Tel: 01794 519495

Email: admin@carerstogether.org.uk

Website: www.carerstogether.org.uk

Carers Active Listening Line

This is a helpline for carers who can phone and speak to someone in confidence about any caring issues they may have.

CALL is:

  • Free
  • Independent
  • Confidential
  • Impartial
  • Supportive
  • Non-judgemental

Available 365 days a year

Monday-Friday: 10.00am-8.00pm

Bank Holidays & Weekends: 10.00am-4.00pm

Tel: 08000 323 456

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Consider the range of services available to you and use the NHS responsibly.

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest.

  • cough or cold
  • upset stomach
  • pain or headache
  • cuts and grazes
  • sore throat (but if for two weeks or more contact your GP)

For health advice, visit nhs.uk.

Your local Pharmacist is a trained medicine expert who can dispense and advise you on the safe use of prescription, repeat prescription and over-the-counter medicines. Most pharmacies are open until late and at weekends, and they all have a private area where you can talk to a Pharmacist in confidence. You don’t need to book an appointment to see a Pharmacist.

  • Ask for advice on ailments, medicines and healthier living
  • Queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
  • repeat prescription
  • sore eyes (but if persists go to optician)
  • runny nose
  • diarrhoea
  • bite or sting

GPs deal with a whole range of health problems including:

  • Conditions that can't be treated with over the counter medication or advice from a Pharmacist
  • Coughs lasting more than three weeks
  • New moles appearing or existing moles changing shape, size or colour

They also provide health education, offer advice on smoking and diet, run clinics, give vaccinations and carry out simple surgical operations. A range of health care professionals work at GP practices, including GPs, nurses, healthcare assistants, practice managers, receptionists and other staff. Practices also work closely with health visitors, midwives, mental health services and social care services. If the health professional you see cannot deal with a problem, then you’ll usually be referred to a hospital for tests, treatment, or to see a consultant with specialist knowledge.

NHS 111 is there for you when you have a healthcare need that is not life threatening. It is available 24 hours a day, 365 days a year.

  • If you think you need to go to hospital
  • If you don’t know the most suitable place to go or call
  • If you don’t have a GP to call or if your GP practice is closed
  • If you need advice or reassurance about what to do

Available 24 hours a day, every day. Click here for NHS 111 online.

If you have a non-life-threatening illness or injury, there are lots of ways you can access advice and care without going to an Emergency Department. This allows emergency staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait. Visit for same day, urgent, minor injuries or illness when your GP practice is unavailable, such as such as sprains and suspected broken bones

  • fractures and lacerations
  • insect and animal bites
  • stitches (sutures)
  • dressing care
  • minor cuts and bruises
  • minor burns and strains

Emergency department or call 999. Only for very serious or life-threatening situations. If you are unsure, call NHS 111.

Click here to find out when to call 999.

More questions?
Visit the NHS website