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Everything you need to know about prescription requests!

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The quickest and easiest way to request your repeat prescription is via the NHS App or via the NHS website (https://www.nhsapp.service.nhs.uk/login).  Using this method also allows you to track the progress of your request so you can see when your prescription has been sent to your nominated pharmacy. 

If you are unable to order via the NHS systems, your options are: 

  • Ordering via the Vine Medical Group website (https://www.vinemedicalgroup.co.uk/pages/medication-enquiries.php)

  • By making your request in writing.  Please clearly mark the items you require on your repeat slip and give or post to the reception team at one of our sites.  If you do not have a repeat slip, the receptionist can print one out for you. 

Up until recently, some pharmacies have been able to re-order your repeat medications on your behalf.  However, we have been informed by some pharmacies that they are no longer able to do this.  If this is the case, you should request your repeat by one of the methods outlined above. 

Please note, only medication that is on your repeat list can be re-ordered.  If you require a medication not on your repeat list, you will need to make an appointment to discuss your request with a clinician. 

We are unfortunately unable to accept repeat prescription requests over the telephone. 

 

How long does it take to get a repeat prescription? 

 If you place your order via the NHS App or website, your request will be reviewed and actioned within 3 working days. 

If you place your order via the vine medical group website or via writing, it will be reviewed and actioned within 5 working days. 

If you order via the pharmacy, your request will be reviewed and actioned within 5 working days of the request being received by the practice. 

 

Urgent medication requests 

Dealing with urgent medication requests takes time away from our GPs to consult with our patients.  Therefore, we require that all medication requests are made in plenty of time before you run out.   

We do not accept urgent medication request except in a few limited situations where it is deemed clinically urgent by our duty GP.  For example, if you have run out of insulin, a blood thinner or a medicine to treat epilepsy.  This list is not exhaustive.   

Please note, we have a policy of not accepting any urgent requests for dependence forming medications such as pain killers & sleeping tablets.  This does not apply if you are a patient on end of life care.  

 

 

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Consider the range of services available to you and use the NHS responsibly.

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest.

  • cough or cold
  • upset stomach
  • pain or headache
  • cuts and grazes
  • sore throat (but if for two weeks or more contact your GP)

For health advice, visit nhs.uk.

Your local Pharmacist is a trained medicine expert who can dispense and advise you on the safe use of prescription, repeat prescription and over-the-counter medicines. Most pharmacies are open until late and at weekends, and they all have a private area where you can talk to a Pharmacist in confidence. You don’t need to book an appointment to see a Pharmacist.

  • Ask for advice on ailments, medicines and healthier living
  • Queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
  • repeat prescription
  • sore eyes (but if persists go to optician)
  • runny nose
  • diarrhoea
  • bite or sting

GPs deal with a whole range of health problems including:

  • Conditions that can't be treated with over the counter medication or advice from a Pharmacist
  • Coughs lasting more than three weeks
  • New moles appearing or existing moles changing shape, size or colour

They also provide health education, offer advice on smoking and diet, run clinics, give vaccinations and carry out simple surgical operations. A range of health care professionals work at GP practices, including GPs, nurses, healthcare assistants, practice managers, receptionists and other staff. Practices also work closely with health visitors, midwives, mental health services and social care services. If the health professional you see cannot deal with a problem, then you’ll usually be referred to a hospital for tests, treatment, or to see a consultant with specialist knowledge.

NHS 111 is there for you when you have a healthcare need that is not life threatening. It is available 24 hours a day, 365 days a year.

  • If you think you need to go to hospital
  • If you don’t know the most suitable place to go or call
  • If you don’t have a GP to call or if your GP practice is closed
  • If you need advice or reassurance about what to do

Available 24 hours a day, every day. Click here for NHS 111 online.

If you have a non-life-threatening illness or injury, there are lots of ways you can access advice and care without going to an Emergency Department. This allows emergency staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait. Visit for same day, urgent, minor injuries or illness when your GP practice is unavailable, such as such as sprains and suspected broken bones

  • fractures and lacerations
  • insect and animal bites
  • stitches (sutures)
  • dressing care
  • minor cuts and bruises
  • minor burns and strains

Emergency department or call 999. Only for very serious or life-threatening situations. If you are unsure, call NHS 111.

Click here to find out when to call 999.

More questions?
Visit the NHS website