Medical Information & Data Protection Act 1998

We have a legal responsibility to keep all of this information held about you confidential. Our obligations (and that of other health professionals who work with us) are set out in the Data Protection Act 1998. This Act also sets out your own rights. There may be times when we need to share information about you with other people who are involved in your medical care. The sharing of medical information is covered in the Act.
The information will be very limited, and may include medication, allergies and adverse drug reactions. Patient consent will be required each time by anyone accessing their medical records (unless they are unconscious).
Patients have the right to object to information they provide in confidence being disclosed to a third party in a form that identifies them, even if this is someone who might provide essential healthcare. Please advise the practice manager in writing if you would like an objection noted in your records.
Patients have the right to see their medical records. Where copies of records are requested, a fee will be charged in accordance with the Act. Please contact the practice manager for further information.
For more information, please click here.

The Patient’s Charter for England

The practice fully supports the Patient’s Charter, which helps listen to, and act on people’s views and needs; sets clear standards of service and provides services which meet those standards. More information concerning this can be obtained from the practice manager, Julie Perryer.

Freedom of Information Act 2000

Forest End Surgery conforms to the requirements of the Freedom of Information Act 2000. A publication scheme has been produced in accordance with the Act, a copy of which can be obtained by writing to the practice manager, Julie Perryer.

Care Quality Commission (CQC)

The Care Quality Commission has been set up to ensure whether hospitals, GPs, care homes and care services are meeting national standards. As such, CQC inspectors have legal authority to access patient records for the purpose of auditing the practice.

Zero Tolerance on Abuse of Staff

It is the aim of Forest End Surgery to provide a safe and pleasant environment in which patients and visitors may receive healthcare and staff may carry out their work. A code of conduct is displayed in our surgery outlining how we expect patients to behave when attending or telephoning the surgery. Any person acting in an unacceptable manner will be dealt with in accordance with the code.

Violent behaviour will not be tolerated and will result in police prosecution alongside removal from the practice list.