Most people make their own arrangements for getting to their appointments at Vine Medical Group. Not everyone has a car, or can walk long distances, and so many people ask a relative or friend for a lift, use public transport or taxis, or use other options such as Community Transport or voluntary groups.

What if I can’t afford to get to my appointment?

The Healthcare Travel Costs Scheme can help those on low incomes. The scheme covers travel costs if you or your partner receives income-related benefits such as:

  • Income support
  • Income-based Jobseeker’s Allowance, or you are awarded Universal Credit
  • Income-related Employment and Support Allowance
  • Pension Credit Guarantee Credit
  • You are named in, or entitled to (use your award as evidence), a NHS tax credit exemption certificate
  • You have low income and are named on certificate, you should complete form HC1 available from your local hospital or Jobcentre Plus offices.

Can I have NHS patient transport?

There are national rules governing who can receive NHS (non-emergency) patient transport to get to or from appointments. The patient transport service is for patients with a health condition that stops them travelling to or from a medical appointment by any other means, e.g. stretcher-bound or vulnerable because of specific intense medical treatment. PTS is a vital resource for those that need it and cannot be operated as an alternative to avoid inconvenience or the cost of parking.

Note: NHS staff must regularly review access to patient transport. If you have had transport in the past, this does not always mean you will always receive it – you may have been given transport in error, or your health needs may have changed over time.

Can I appeal against a ‘not eligible’ decision?

The eligibility criteria applied is quite clear, but if you feel you have special or exceptional circumstances that are not covered in the eligibility process you may make an appeal via email SOUTHCSU.PTS@nhs.net or by phone 023 8062 7615.

Useful sources of support: